Avianca VIP Lounge in Bogotá El Dorado Airport

Easy connection in Bogotá airport with good signage makes it easy for a first time traveller transiting through Bogotá. Security for all passenger is strict and there was multiple checks of my backpack. Fortunately, the whole process was very orderly and pleasant with not much queues on my first transit. Duty free shops line the area straight after security before the entrance to the Avianca lounges located on the second floor. There are 2 separate lounges, one for Star Alliance Gold members and another for their Diamond members. There was no problem for Business class passengers to enter both lounges and it was next to my departure gate 32.

Avianca Diamond VIP Lounge

The first lounge on my way to Lima I visited was the Diamond lounge. Business class passengers have access to both sides of the lounge and my experience was that the agents did not bother between guests of both lounges as there is a connector between them. The reason I visited the Diamond lounge first was that the entrance was visible as it was beside the duty free stores on the departure ground level.

Entrance to the lounge
Entrance to the lounge

My access was checked at the ground level but there was a larger reception desk on the second floor where the lounge facilities are located at.

Reception desk
Reception desk
World time
World time display

Along the hallway leading to the lounge, there was a magazine rack with daily newspapers though most of them are in Spanish or Portuguese.

Magazine rack
Magazine rack by the entrance

Next to the rack was a charging station that seems to be sponsored by Movistar, a Latin American telecoms company. WiFi in the lounge was also provided by Movistar.

Movistar charging stations
Movistar charging stations

Past the entrance section, the lounge was very well lit during the day as there was natural light from the windows and there was plenty of comfortable seats. There was an espresso machine with tea and soft drinks on the first section of the lounge.

View of the lounge
Avianca Diamond lounge
Coffee machine
Coffee machine
Tea bags
Tea bags
Soft drinks fridge
Soft drinks fridge

Cookies and muffins with packaged snacks can also be found in the buffet console beside the coffee and tea area. Chilean wines are also served in the lounge.

Cookies and muffins
Cookies and muffins
Wines in the lounge
Wines in the lounge
Juices and packaged snacks
Juices and packaged snacks

Next to the first console, there was plenty of seats for guests to be seated to enjoy their coffee and snacks.

Dining area
Dining area in the lounge
Dining section
Dining area

In the middle section of the lounge, there was a shielded area with recliner lounge chairs on one side and a TV with a gaming console on the other side. This area has some guests seeking a more private space for taking a nap or to play some games.

Relaxing area
Relaxation area
Games lounge
Games area in the lounge

One great thing about the Diamond lounge was the tarmac views as there was a bar table with stools where guests can work from or enjoy some snacks while admiring views of Avianca jets.

Bar tables with a view
Bar table with a view by the window
Tables by the window
Tables by the window

There were more variety of seating arrangements in the center of the lounge with high backed lounge chairs and standard armchairs in red. These chairs are arranged in such a way to prevent most guests from facing each other with small tables set between for space to place magazines, bags and drinks.

Seating in the lounge
Seating spaces in the lounge
Seating in the lounge
Seating in the center of the lounge

At the end of the lounge, there is a popcorn machine along with a more extensive buffet area.

Popcorn machine
Popcorn machine

The more substantial buffet counter has more filling dishes featuring a pasta and salad bar.

Salad bar
Salad bar
Ham, cheese and dressings
Ham, cheese and dressings

On the counters were dry pastries, quiches and wraps for guests who wants quick grab and go foods.

Quiches and wraps
Quiches and wraps
Pastries on the buffet
Pastries on the buffet

When I re-visited the lounge at night, they were still serving the salad bar and there was even mini pizzas on the buffet counter.

Salad bar
Salad bar at night
Mini pizzas
Mini pizzas

Fresh fruits like apples and bananas was available along with bowls containing dried nuts and cookies.

Cookies and dried fruits
Cookies and dried fruits

As far as I noticed the Diamond VIP lounge did not really offer anything extra as compared to the larger VIP Gold lounge which is located next to this lounge, and has more amenities like a shower room and a space for families travelling with children.

Avianca VIP Gold Lounge

For my longer transit on the return trip from Lima to New York JFK via Bogotá, I head to the VIP Gold lounge which acts as the lounge for Star Alliance Gold members.

Reception desk
Reception desk for the Avianca VIP Gold lounge

Arriving in the evening, I requested for a shower room and there was 4 shower rooms in this lounge with one being out of order. One shower room is designated for disabled access. A box of amenities along with towels was provided to guests when checking in for the showers at the reception.

Towels and shower amenities
Towels and shower amenities

Presented in a nicely packaged box, there was a shampoo, a bar soap and a vial of hand and nail cream found inside the amenity. Thus if guests need a complete shower with liquid shower gels, they should probably bring their own.

Contents of the shower amenity
Contents of the shower amenity

Inside, I found the shower room to be clean and decorated with mosaic tiles. There was a freestanding washbasin and a toilet so there will be little space to place any bags.

Toilet and washbasin
Toilet and wwashbasin in the private shower room

At the end there was a shower area with a glass partition. It was a very basic shower space with only a hand held shower head. At the least, the hot water was working and the pressure was adequate.

Shower area
Shower cubicle

Right outside the shower there was a partition that shielded guests in the lounge. The back of the partition has bench-style seating with armchairs and smaller circular tables for lounging with some snacks and drinks.

Seating inside the lounge
Seating by the partition

On the side of the lounge, there was more specific areas. One of them has a TV with odd-shaped coffee tables and more relaxing lounge chairs around. There is also a relaxation area with lounge chairs designed for napping set behind the TV lounge.

TV lounge
TV lounge

Another section is dubbed the productivity zone with wireless chargers and tablets on a table with a row of workstations and swiveling work chairs. Both of these areas have TVs, tablets and chargers supplied by Samsung so maybe the lounge has got a sponsorship tie-up with the company.

Productivity zone
Productivity zone in the lounge

In the center of the lounge was the large dining area where there are plenty of white cafeteria style tables and chairs. Dining tables and chairs seems to make up the bulk of the seating inside this lounge and it was easy to find an empty space after our shower.

Dining area
Dining area
Main dining hall
Main dining hall

Food and beverages in the Gold lounge was average in terms of selection since there was no hot cooked food even in the evening around dinner time. Food choices was between a variety of sandwiches where guests could heat up using the toaster on the buffet table.

Sandwiches and toaster
Sandwiches and toaster

There was nachos and tortillas as well with toppings like ham, lettuce and pulled pork.

Nachos and tortillas
Nachos and tortillas
Chicken ham
Ham and toppings for nachos and tacos

Alongside the nachos and tortillas, there was a variety of sauces and dips that they could add to add flavour. I did enjoy the fact there was guacamole served here since nachos and guacamole does make for a satisfying snack and maybe a light dinner if there was good protein dishes.

Nacho dips
Dips and condiments

Other snacks found on the buffet console includes packaged crackers, fresh oranges and nuts served from a dispenser.

Crackers and oranges
Crackers and fruits
Nuts dispenser
Nuts dispenser

Some brownies and cakes are also served next to the coffee and tea machines at the corner of the buffet.

Brownies and cakes
Brownies and cakes
Espresso machine
Espresso machine
Tea corner
Tea corner

Beverages found in the self-serve bar in the middle of the buffet console includes wines by Undurraga, scotch and vodka.

Wines served in the bar
Wines served in the bar
Liquor in the bar
Choice of liquor

Peach juice was also served from the dispenser while there was more soft drinks from the bottle inside the fridge. Bottled water can also be found inside the fridge.

Peach juice
Peach juice
Drinks fridge
Soft drinks fridge

Newspapers and magazines can be found on the shelves beside the reception desk in the front of the lounge. There was also mobile charging stations provided by Movistar, similar to the ones in the Diamond lounge.

Newspapers and magazines
Newspapers and magazines

One major differentiation is that the VIP Gold lounge has no views of the tarmac but since it was already sun down when I arrived, it was darker and the Gold lounge seems to be more brightly lit at night. Most of the lounge seats inside the Gold lounge are in the TV area or by the sides along the glass partition that overlooks the terminal.

Seats by the window
Lounge seats by the glass partition

Another great facility they have in the Gold lounge was a special area for families traveling with children as there was a special carpeted area suitable with kids.

Kids play area
Kids play area

Inside this special section, there was baby chairs and game consoles for children along with TV showing cartoons and kid’s friendly programs. There was even a small drinks fridge serving packaged juices, water with a table serving cookies and kid’s snacks.

Childrens' area
Childrens’ area
Kids' drinks and cookies
Kid’s drink and cookies

Compared to the VIP Diamond lounge, there was less food on the buffet even though there was more spaces to sit down and have a meal. The Gold lounge was also larger and has more themed areas like the large productivity zone and the family room suitable for children.

Walkway in the lounge
Walkway in the lounge

Both lounges were accessible for me when I was traveling on a Business class ticket onboard Avianca. Travelers flying Economy might only have access to the Gold lounge if they are a Star Alliance Gold member and even then I found it adequate for short layovers as long as you did not need much food. I tend to think of the food served in the Gold lounge on par with those served in United Clubs in the United States. Even the Diamond lounge did not offer that much more. Thus in conclusion, I would only rate both Avianca lounges as sufficient for a major hub in a modern airport.

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