Sheraton Lake Como Hotel – a Review

The next stop on my long European summer trip was Lake Como where I was doing a photoshoot with my fiance. Since we were going to be driving, the location of the hotel was flexible, and there was a fairly priced Sheraton along the shores of Lake Como. While it is neither a lakeside property nor a unique villa hotel, it was conveniently located between the towns of Como and Cernobbio, with a ferry station about 5 minutes walk away and a large supermarket beside the hotel. There is a park beside the hotel and several residential buildings so the area is generally quiet and peaceful, with some free roadside parking available overnight.

Front view of the hotel
Hotel facade

Check in was quickly processed with rooms ready for occupancy when I arrived early at around 10:30am. On check-in, I was asked if I would want to get breakfast on top of the club lounge access. Since only one of my rooms was upgraded and entitled to breakfast, I opted for the additional breakfast, allowing guests on the other room to have breakfast in the restaurant while I enjoy the on in the Club Lounge.

Reception desk
Reception desk

The hotel lobby here has a lack of seating spaces around the reception and lacks charm in terms of decor,though it was not shabby or uncomfortable. Beside that there was some chairs with workstations in the lobby at the other side, with a staircase leading to the restaurant and lounge upstairs.

Computers in the lobby
Computers in the lobby

Room No: 206 Category: Deluxe Terrace Room

Room No: 215 Category: Deluxe Pool View Room

Out of the 2 rooms I have reserved here, one of them was upgraded to a terrace room that has a larger garden terrace with 2 lounge chairs. Both rooms overlook the swimming pool located across the hotel but being a relatively short hotel, it is unlikely one will get a lake view from the rooms here. Any lake view is also likely to be partial.

Evacuation plan
Evacuation plan on the door

Both rooms though were similar in layout, with a foyer upon entry and a closet on the left of the door.

Foyer to the room
Foyer to the room

On the right side was the entrance to the bathroom. The bathroom has a walk-in shower which I prefer to a bathtub and comes with a toilet and bidet. The white marble gracing the walls and the countertop add a touch of luxury to the space.

Shower area in the bathroom
Shower area in the bathroom

Bathrobes were hung on each sides of the door with slippers placed in the pockets of the bathrobes. The slippers provided here was similar to the one in Sheraton Milan and they are really plush and comfortable to wear.

Toilet and bidet
Toilet and bidet

Amenities supplied inside was the new brand standard by Le Grand Bain.

Bath amenities
Bath amenities

Inside the bedroom, there was a King bed in the centre of the room with an armchair and small side table by the window. The window opens to a small balcony for the Deluxe Rooms so guests could enjoy the cool lake side breeze in the morning. However beware of opening them in the summer evenings as insects would then infest the room.

Deluxe King Room
Deluxe King room

A wooden cutout exists at the wall across the bed to hold the flatscreen TV with a narrow desk located in the corner with a chair for guests who need to conduct some work. The size of the room was average and the decors seems like a generic design like other Sheratons, so it means the bed is as comfortable with a thick and springy mattress.

View of the TV and desk
View of the TV and desk

Placed on the desk of one of the rooms, there was a welcome letter and a box of chocolates on account of my Platinum membership.

Welcome letter and chocolates
Welcome letter and chocolates

Both rooms have the same size and same type of bathroom and the upgraded rooms have the added outdoor space with 2 sundeck lounge chairs to enjoy the summer sun out in the patio.

Patio at the room
Patio at the Deluxe Terrace room

Breakfast in the Club Lounge

As a Platinum member, the Club Level privileges are breakfast served from 07:00-11:00am, tea time from 15:00-17:00, aperitifs of wine and beers from 17:00-21:00 and hot dishes served from 1800-2100 in the evenings. I did not get to try the hot dishes since I never got back to the hotel in time for it though my sister did have a light dinner at the club lounge on one of the evening. The club lounge is located on the mezzanine floor just above the lobby, with the size of about 3 standard rooms allocated for it.

Buffet counter in the Club Lounge
Buffet counter in the Club Lounge

For the breakfast, the buffet served in the Club lounge was not too shabby with eggs available to order. Though there was no staff in the morning on both days when I visited, as guests just need to tap their key card outside to gain entry. Getting into the lounge was somewhat tricky as you need to open the door immediately upon tapping the key card. But once inside, the space was quiet because I never saw any other guests using the lounge. On one side of the table was a section with several canisters of dried fruits and nuts, fruit tarts and space for the espresso machines that uses illy capsules.

Nuts and fruit tart
Nuts and fruit tart
Capsule espresso machine
Capsule espresso machine

There was croissants, muffins and toast inside a bread box and it was closed for hygiene which is certainly important since I did saw spiders in the lounge as the windows inside the lounge can be opened and the lounge is sometimes unattended meaning guests who leave the windows open might result in insects crawling in. After all the club lounge is just one storey above the lobby and overlooks the garden outside the hotel.

Croissant and toast
Croissant and toast

The main buffet space by the wall has a selection of cold cuts, fresh fruits and cheese. They were beautifully presented on the tray and everything looked fresh, making it a joy to have the first helpings!

Charcuterie and fresh fruits
Charcuterie and fresh fruits

The other section in the main buffet was dedicated to hot cooked food placed in casseroles. There was hard boiled eggs, bacon and sausages in one row. Another row of casseroles contains potato wedges, tomatoes and string beans.

Eggs, bacon and sausages
Eggs, bacon and sausages
Vegetables in casserole
Vegetables in casserole

For juices, there was a nice selection from the fridge underneath the main buffet counter. These juices and soft drinks are bottled so guests could even grab them to bring to their room. There was another self-serve coffee machine that could whip up lattes and mochas in the lounge for those requiring other coffee beverages.

Nescafe machine
Nescafe machine to make latte and mocha
Club Lounge seating
Club Lounge seating

Aside for food and beverages, there was a shelf stocked with novels and magazines in the club lounge making it a nice space for guests to relax in the afternoon to get some reading.

Library lounge
Library lounge

Breakfast in the Restaurant

In lieu of the bonus Starpoints, guests could also enjoy breakfast in the restaurant on the mezzanine floor above the lobby. This open space restaurant has a more complete buffet selection with more varieties of everything as seen in the photos below.

Charcuterie
Charcuterie selections

While the cold cuts selection was more or less similar, there was some fresh vegetables to make a salad for breakfast.

Vegetables
Cheese and vegetables

There seems to be more quantities of pastries here along with more selection of cereals and nuts.

Assorted pastries
Assorted pastries
Toaster and bread basket
Toaster and bread basket

In addition, greek yogurt was served in small bowls alongside pre-packaged yogurts.

Mixed nuts and dried fruits
Mixed nuts and dried fruits with small bowls of greek yogurt
Milk and yogurt
Milk and yogurt

For the hot food section, the selection was quite similar with the exception being the addition of scrambled eggs on the buffet and an eggs station, where guests could order eggs from.

Sausage and bacon
Sausage and bacon
Hard boiled eggs
Hard boiled eggs
Scrambled eggs
Scrambled eggs
Eggs station
Eggs station

Another differentiator was the DIY pancake machine that churns out fresh pancakes. A fresh honeycomb was conveniently located beside it so guests could add some fresh honey to go along with the pancakes.

Pancake machine
Pancake machine
Fresh honeycomb
Fresh honeycomb

The breakfast in the restaurant has a friendly kids’ section as well with individual packets of Nutella, small packets of chocolate cereal and cookies in jars.

Crackers and cookies
Crackers and cookies

There was more sweet cakes and tarts as well offered in the restaurant buffet breakfast compared to the lounge.

Sweet cakes and tarts
Sweet cakes and tarts
Fruits area
Fruits area

Aside from servers offering brewed coffee, guests could also make the same type of espresso found inside the club lounge. Another advantage of dining in the restaurant is that there are servers who would take your orders for drinks while the club lounge is purely self-service.

Self-serve espresso machine
Self-serve espresso machine
Juices at the buffet
Juices at the buffet

Swimming Pool and Fitness Facilities

The fitness centre inside the hotel is open 24 hours on the second floor, and this makes it easy to work out at a time of your convenience. Though this setup means that the fitness centre is not staffed by anyone.

Fitness centre
Fitness centre interior
Fitness centre
Fitness centre

The hotel’s swimming pool, meanwhile is located across the hotel with a small side street separating them. The swimming pool is open from 10:00 to 19:00 and there are pool attendants around with a poolside bar and restaurant.

Pool view
Pool view

Around the pool side there are plenty of deck chairs to get a sun tan and this would be a popular place to hang out in during the heat of the summer. I even think this pool is probably a good reason to stay in Sheraton while visiting Lake Como!

Pool at the resort
Poolside at the resort

Other Facilities

Aside from the Club Lounge and the Breakfast Restaurant, there are 3 other restaurants that serves lunch and dinner. One is the pizzeria and grill Kincho located in a separate building across the street and beside the swimming pool.

Pizza & Grill Kincho
Pizza & Grill Kincho in the adjacent building

The other Italian restaurant is found on the mezzanine floor beside the breakfast restaurant called Gusto. The Gusto restaurant is probably the most convenient since it is inside the hotel and easily accessible. The last restaurant has a garden ambience and is marketed as fine dining so guests can expect to pay more for set courses.

Inside Restaurant Gusto
Inside Restaurant Gusto

Other services provided by the hotel includes paid parking in a sheltered garage. However, free parking is also available by the road side along the hotel. During periods of low occupancy, it is relatively easy to find parking space. Another nice service is the provision of bicycles for guests to use, so guests could easily cycle along the lakeside towards Como or to explore other smaller towns in the area.

Bicycles for guests
Bicycles for guests

For my stay the average rate was around EUR180 (~$210) per night. At this price, it is high for a Sheraton but considering this is a nice property in Lake Como proper, the hotel is of above average in terms of value. For those with plenty of points, they could redeem a night here using Points which requires between 30,000 to 40,000 depending on off-peak or peak season. Do note as well rates can be very cyclical in Lake Como ranging from as low as EUR110-120 in winter season to as high as EUR280-300 in the peak summer season.

Outdoor patio
Outdoor patio
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