The next stop on my long European summer trip was Lake Como where I was doing a photoshoot with my fiance. Since we were going to be driving, the location of the hotel was flexible, and there was a fairly priced Sheraton along the shores of Lake Como. While it is neither a lakeside property nor a unique villa hotel, it was conveniently located between the towns of Como and Cernobbio, with a ferry station about 5 minutes walk away and a large supermarket beside the hotel. There is a park beside the hotel and several residential buildings so the area is generally quiet and peaceful, with some free roadside parking available overnight.
Check in was quickly processed with rooms ready for occupancy when I arrived early at around 10:30am. On check-in, I was asked if I would want to get breakfast on top of the club lounge access. Since only one of my rooms was upgraded and entitled to breakfast, I opted for the additional breakfast, allowing guests on the other room to have breakfast in the restaurant while I enjoy the on in the Club Lounge.
The hotel lobby here has a lack of seating spaces around the reception and lacks charm in terms of decor，though it was not shabby or uncomfortable. Beside that there was some chairs with workstations in the lobby at the other side, with a staircase leading to the restaurant and lounge upstairs.
Room No: 206 Category: Deluxe Terrace Room
Room No: 215 Category: Deluxe Pool View Room
Out of the 2 rooms I have reserved here, one of them was upgraded to a terrace room that has a larger garden terrace with 2 lounge chairs. Both rooms overlook the swimming pool located across the hotel but being a relatively short hotel, it is unlikely one will get a lake view from the rooms here. Any lake view is also likely to be partial.
Both rooms though were similar in layout, with a foyer upon entry and a closet on the left of the door.
On the right side was the entrance to the bathroom. The bathroom has a walk-in shower which I prefer to a bathtub and comes with a toilet and bidet. The white marble gracing the walls and the countertop add a touch of luxury to the space.
Bathrobes were hung on each sides of the door with slippers placed in the pockets of the bathrobes. The slippers provided here was similar to the one in Sheraton Milan and they are really plush and comfortable to wear.
Amenities supplied inside was the new brand standard by Le Grand Bain.
Inside the bedroom, there was a King bed in the centre of the room with an armchair and small side table by the window. The window opens to a small balcony for the Deluxe Rooms so guests could enjoy the cool lake side breeze in the morning. However beware of opening them in the summer evenings as insects would then infest the room.
A wooden cutout exists at the wall across the bed to hold the flatscreen TV with a narrow desk located in the corner with a chair for guests who need to conduct some work. The size of the room was average and the decors seems like a generic design like other Sheratons, so it means the bed is as comfortable with a thick and springy mattress.
Placed on the desk of one of the rooms, there was a welcome letter and a box of chocolates on account of my Platinum membership.
Both rooms have the same size and same type of bathroom and the upgraded rooms have the added outdoor space with 2 sundeck lounge chairs to enjoy the summer sun out in the patio.
Breakfast in the Club Lounge
As a Platinum member, the Club Level privileges are breakfast served from 07:00-11:00am, tea time from 15:00-17:00, aperitifs of wine and beers from 17:00-21:00 and hot dishes served from 1800-2100 in the evenings. I did not get to try the hot dishes since I never got back to the hotel in time for it though my sister did have a light dinner at the club lounge on one of the evening. The club lounge is located on the mezzanine floor just above the lobby, with the size of about 3 standard rooms allocated for it.
For the breakfast, the buffet served in the Club lounge was not too shabby with eggs available to order. Though there was no staff in the morning on both days when I visited, as guests just need to tap their key card outside to gain entry. Getting into the lounge was somewhat tricky as you need to open the door immediately upon tapping the key card. But once inside, the space was quiet because I never saw any other guests using the lounge. On one side of the table was a section with several canisters of dried fruits and nuts, fruit tarts and space for the espresso machines that uses illy capsules.
There was croissants, muffins and toast inside a bread box and it was closed for hygiene which is certainly important since I did saw spiders in the lounge as the windows inside the lounge can be opened and the lounge is sometimes unattended meaning guests who leave the windows open might result in insects crawling in. After all the club lounge is just one storey above the lobby and overlooks the garden outside the hotel.
The main buffet space by the wall has a selection of cold cuts, fresh fruits and cheese. They were beautifully presented on the tray and everything looked fresh, making it a joy to have the first helpings!
The other section in the main buffet was dedicated to hot cooked food placed in casseroles. There was hard boiled eggs, bacon and sausages in one row. Another row of casseroles contains potato wedges, tomatoes and string beans.
For juices, there was a nice selection from the fridge underneath the main buffet counter. These juices and soft drinks are bottled so guests could even grab them to bring to their room. There was another self-serve coffee machine that could whip up lattes and mochas in the lounge for those requiring other coffee beverages.
Aside for food and beverages, there was a shelf stocked with novels and magazines in the club lounge making it a nice space for guests to relax in the afternoon to get some reading.
Breakfast in the Restaurant
In lieu of the bonus Starpoints, guests could also enjoy breakfast in the restaurant on the mezzanine floor above the lobby. This open space restaurant has a more complete buffet selection with more varieties of everything as seen in the photos below.
While the cold cuts selection was more or less similar, there was some fresh vegetables to make a salad for breakfast.
There seems to be more quantities of pastries here along with more selection of cereals and nuts.
In addition, greek yogurt was served in small bowls alongside pre-packaged yogurts.
For the hot food section, the selection was quite similar with the exception being the addition of scrambled eggs on the buffet and an eggs station, where guests could order eggs from.
Another differentiator was the DIY pancake machine that churns out fresh pancakes. A fresh honeycomb was conveniently located beside it so guests could add some fresh honey to go along with the pancakes.
The breakfast in the restaurant has a friendly kids’ section as well with individual packets of Nutella, small packets of chocolate cereal and cookies in jars.
There was more sweet cakes and tarts as well offered in the restaurant buffet breakfast compared to the lounge.
Aside from servers offering brewed coffee, guests could also make the same type of espresso found inside the club lounge. Another advantage of dining in the restaurant is that there are servers who would take your orders for drinks while the club lounge is purely self-service.
Swimming Pool and Fitness Facilities
The fitness centre inside the hotel is open 24 hours on the second floor, and this makes it easy to work out at a time of your convenience. Though this setup means that the fitness centre is not staffed by anyone.
The hotel’s swimming pool, meanwhile is located across the hotel with a small side street separating them. The swimming pool is open from 10:00 to 19:00 and there are pool attendants around with a poolside bar and restaurant.
Around the pool side there are plenty of deck chairs to get a sun tan and this would be a popular place to hang out in during the heat of the summer. I even think this pool is probably a good reason to stay in Sheraton while visiting Lake Como!
Aside from the Club Lounge and the Breakfast Restaurant, there are 3 other restaurants that serves lunch and dinner. One is the pizzeria and grill Kincho located in a separate building across the street and beside the swimming pool.
The other Italian restaurant is found on the mezzanine floor beside the breakfast restaurant called Gusto. The Gusto restaurant is probably the most convenient since it is inside the hotel and easily accessible. The last restaurant has a garden ambience and is marketed as fine dining so guests can expect to pay more for set courses.
Other services provided by the hotel includes paid parking in a sheltered garage. However, free parking is also available by the road side along the hotel. During periods of low occupancy, it is relatively easy to find parking space. Another nice service is the provision of bicycles for guests to use, so guests could easily cycle along the lakeside towards Como or to explore other smaller towns in the area.
For my stay the average rate was around EUR180 (~$210) per night. At this price, it is high for a Sheraton but considering this is a nice property in Lake Como proper, the hotel is of above average in terms of value. For those with plenty of points, they could redeem a night here using Points which requires between 30,000 to 40,000 depending on off-peak or peak season. Do note as well rates can be very cyclical in Lake Como ranging from as low as EUR110-120 in winter season to as high as EUR280-300 in the peak summer season.