For my stay in Milan, I picked this hotel was because they have an on-site sheltered car park beneath the hotel. Parking is complimentary since the hotel is outside of the city centre. The hotel is also located along the Subway line 1 with the Villa San Giovanni station a short walk from the hotel.
I had booked multiple rooms, one being a King room, and another 2 being a Twin room at this property. Check-in took a while as I applied a best rate guarantee and there was the pre-requisite passport entry of the guests. In the end only one of the room was available. Since we were not going to stay in the room, we took one of them first to place all our luggages and will collect the other room key later when we return to the hotel.
It was fortunate the lobby was spacious and nice with plenty of sofa seating since the check-in process was a bit slow and thus other guests could sit and wait while I check-in.
Room No: 614/615/616 Category: Twin Deluxe Room
For all 3 rooms it was situated on the same top floor (6th storey). The first thing guests notice would be a narrow desk with a relatively small flatscreen TV hung on the wall. A closet is placed next to the desk but it will be covered by the door when the door is opened. The size of the closet is also limited for longer term stays.
The rooms are fitted with 2 twin beds placed side by side to be a King bed. Do note that this is how most hotel rooms in this class are setup in Europe. This makes the hotel rooms versatile as both a King and a Twin room.
In addition to the bed, there is an armchair at the corner. The size of the bedroom is quite small as it means there is limited space for travellers to place their luggage in the room.
Another significant design was the open bathroom with no doors separating the bedroom and the bathroom. Thus might make it not suitable for families or work colleague to share the space. The nice thing about the bathroom though was the separate bathtub from the shower space.
The open bathroom layout has a generous counterspace for your toiletries and the decor is modern and clean with an over the counter sink. Bathroom amenities in the Hilton Garden Inn is similar to Hilton Hotels and was by Peter Thomas Roth.
Separated from the countertop and bathtub is a section where the toilet, bidet and shower space is located. A glass door separated the bathroom space and another glass door encloses the walk-in shower cubicle. The shower space is fitted only with a handheld shower head which is adequate for a hotel of this calibre.
Bottled water was provided only once per stay for Hilton Honors member and it was provided to guests during check-in. However it was possible for guests to purchase extra bottled water from the pantry shop beside the reception. Otherwise a water dispenser within the fitness center makes it convenient to get a refill of bottled water.
Breakfast in the Restaurant
Lobby restaurant at the end of the corridor from the reception was open for breakfast only. At other times, this large restaurant was empty and closed. The breakfast was served buffet style and complimentary for Hilton Honors Diamond members.
On the buffet, guests can find the usual continental selection like assorted cold cuts, cheese and yogurt. A variety of cereals can be obtained from a dispenser and there was a selection of milk to go along with it.
By the side there was 2 types of croissants and toast with various types of spreads in small individual packets. Almonds and walnuts can be found beside the condiments basket.
For the hot dishes in the buffet, guests can select from sausages, bacon, peas and potatoes. Since egg is a major dish for breakfast, there was a choice of scrambled or hard boiled eggs which is like the most basic selection for a hotel breakfast.
There is a DIY waffle making machine with a metal dispenser that dispenses the mixture on a small container that is specific for one waffle so guests do not need to worry about pouring too much mixture. With a timer on the machine, it also means that your wffle will be cooked nicely everytime. While convenient, there was only one such machine and that means there can be a queue during peak breakfast times.
Whipped cream, strawberry syrup and chocolate sauce was available as toppings.
Other sweet selections on the breakfast buffet was cut fruits like melon and fresh fruits like apples and oranges.
Food served during breakfast was lacking in terms of quality and it is also the case for beverages selection since only brewed coffee and tea is available in addition to juices from the dispenser. Personally this would not be a breakfast I would consider paying for if staying in the hotel. I would rather venture out for breakfast if it is not included in my room rate or through a benefit from my hotel membership.
In addition to the dining space in the lobby, there is a restaurant and bar on the second floor that opens for lunch, dinner and drinks in the evening. This is a basic space for business travellers to get a meal since there is not much other restaurants in this largely residential neighbourhood.
There is a small fitness centre right outside the elevators on the 6th floor, which is also the top floor in the hotel. Aside from the couple of treadmills and walking machines, there was weights area with a bench inside. This makes for a basic fitness space.
A notable event happened during my stay where the fire alarm went off on the last day where I was planning for a sleep-in after a long day. After going off for 30 mins, many of the guests head down to the ground floor only to be told it was a technical difficulty. All this while there was no staff or manager on hand to inform guests beforehand and the experience reinforced the view that service was non-existent at this hotel.
During the dates I was searching, the room rate was around EUR130 (~$148) including taxes on average per night, and after a best rate guarantee, I was able to obtain a rate of EUR97 for 2 of the rooms which was on the low end for a hotel in Europe. However the bad service standards at this property left me thinking that maybe prospective travellers are better off searching for other lodging choices even if they do not require service. Unless you are Hilton Honors member, chances are there are better hotels in Milan, and even if you are a Hilton Honors member, the Hilton Milan is much more convenient and could sometimes be even attainable at a slight premium.