During my trip to Europe, I stayed at the Sheraton in Milan twice, both for one nights each. Conveniently located next to the terminal, it is easy to walk to the hotel from both the International and Schengen terminal. This makes it easy when you have an early flight or is arriving in the evening and you just want to get to bed quick without much wait. Arriving from the airport, I strolled into the vast lobby of the hotel where there was plenty of sofa seating available for other guests while you are checking in.
For the first stay, there was no upgrades mentioned though the agent did provide me a room on the Club floor, and that meant breakfast and evening snacks at the lounge located on the 3rd floor. On the first check-in, I obtained an agent that was under training so the supervisor was standing beside him and that made the process somewhat slow. My guess was there was no other guests waiting so they took their own sweet time.
Behind the seating space in the lobby, there is a luggage shop which is convenient indeed when you might have purchased too much stuff before your flight back home. This is after all near Milan which can be said to be one of the top cities to shop at. As an airport hotel, the service here also seems to be less personal and there was no bell desk to help you with the luggage.
Room No: 3103 Category: Club Twin Room]
Fortunately, the first time I stayed the room was near the elevators, but the rooms can be far as the hotel is narrow and long with room wings jutting out at specific sections. Think of the layout as 2 ‘W’s with the elevator in the center, and rooms at the far end would certainly be a bit of a trek. Thus I certainly recommend putting in a request for rooms nearer the elevators if you have mobility issues.
Inside the room, guests are greeted with a closet by the door. There was a mirror beside this closet before another closet space that has some shelving space. Both closets have hangers for clothes and the space in the foyer was nice indicating the rooms are spacious. This is another reason for staying in airport hotels since I tend to find them to be larger than city centre hotels more often than not.
Across from the closet space lies the bathroom like any standard hotel room. The bathroom itself is another plus point for this hotel. The bathroom was pleasant with a modern feel as there was a spacious shower area with a glass partition. This made the space more open and feels larger than usual.
Like most European hotels, there was a bidet beside the toilet. One thing I was always curious is how some European hotels have a kind of linen cloth that does not seem to be a towel. Any readers who know what they are used for could always leave a comment below! In case you are curious which cloth I am referring to, they are one hung over the bidet in the photo below.
While the shower area itself is pretty basic with only a handheld shower head, the whole space was comfortable for a long shower and most importantly there was plenty of hangers to hang your clothes and towels beside the shower area. They even have those heated towel racks commonly found in ski hotels and Milan does not even have very cold winters! They are very useful to dry your wet towels as well if you bring your own so you need not wory of travelling with a damp towel when you check out. Bathroom amenities are now standard like the ones in Hong Kong by Le Grand Bain which has a fairly neutral scent, and milder than the ‘Mandarin and Mint’ previously supplied in Sheratons.
Inside the bedroom, there was 2 twin beds occupying the room and they can easily accommodate a parent and a child so this room is comfortable enough for a small young family. Even the basic room has a large console which holds the minibar and the kettle placed above. The flatscreen TV is mounted on the wall and there is a luggage bench beside the console. At the end closer to the window there is a long desk with an armchair and plenty of power outlets by the wall above the desk. This makes charging your stuff a lot easier and more convenient. Basically, I have no complaints whatsoever in the basic room as they are spacious, and is comfortable for resting and recharging.
Beside the beds, there was even oversized bedside tables where bottled mineral water was placed for SPG members. Requesting for additional bottles of water was pretty easy as well and above the bedside tables, there are more power outlets to cater to guests who needs to charge their mobile phones. Slippers were placed below the bedside tables for guests to use.
Room No: 2125 Category: Diplomatic Suite
For my second stay, I actually received a suite upgrade though I was never informed of the upgrade during check-in. As I had to return my rental car, my family members checked into the room for me. Thus I was pleasantly surprised to receive a large suite, though this suite was a lot further at the end of the corridor so that meant a bit of a walk from the elevators. Compare this floor plan to the one above and you will understand the difference.
As a suite, the bedroom is not immediately visible when entering the room due to the inverted ‘L’ shape of the suite. By the wall, there was a ledge where guests can place small items.
The first thing guests would notice is that the bathroom vanity is open to the room and there are double sinks on the countertop. At each end of the countertop, there is a glass door that leads to the shower room or the toilet room so guests sharing this room can do multiple things at once.
In one of the enclosed chamber, there is a toilet and a bidet. After all it does not make sense for the suite to have less bath fittings than the room.
In the other enclosed chamber lies a large spa-worthy shower room. There is a bench space built-in for guests to be seated, a rainshower head from the ceiling and the usual handheld shower. There is even a large soaking bathtub making the space ideal for long showers.
Outside the bathroom the bedroom is a vast yet long space. First though, there was a separate walk-in closet that is larger than most people would have. All of our luggage could easily fit in this room so that made the rest of the room free from the usual travellers’ mess.
Beside the closet lies the large King size bed with even larger bedside tables. In fact it seems to me they purposely super-sized the furnitures to occupy as much space as possible.
At the end of the suite, there is an L-shaped sofa that would easily sleep another adult without the need to convert it to a sofa bed. A square shaped coffee table lies in front of the sofa with another TV across it. This is the second TV in the suite after the one places opposite the King bed, so guests occupying the suite can watch TV comfortably from the bed or the sofa.
Beside the TV console located across the bed, there is a long desk with a comfortable work chair though the chair does not swivel. The electric kettle with coffee and tea bags are found beside the desk.
Being located at the end of the building, this particular suite did not have any remarkable views. Instead views from the first room I obtained that faces the mountains were much better.
Evening Snacks in the Club Lounge
On both stays, club lounge access was included and the lounge was located in the 3rd floor. Evening snacks is complimentary for guests with lounge access and is served from 7pm until 10pm, making it easy for guests checking into the hotel at night to enjoy this benefit too! During the evening at sunset, the lounge is particularly nice as it is bathed in the orange glow.
Due to the wide range of food for evening snacks, it is possible for guests to have a light dinner especially if they are not too fussy with the food. On the buffet counter there was cold cuts, cheese and vegetable sticks.
There was focaccia bread and mini pizza bits along with snacks like tomato and mozzarella. Sandwiches are prepared as well to fill guests up sufficiently. And if one is still hungry, there is always homemade cakes and fresh apples.
Drinks served in the lounge includes a variety of wine, with both reds and whites available. Soft drinks are chilled in the fridge while there are still and sparkling water from large bottles on the counter.
The best thing in the lounge though is the commercial type Nespresso machine, where the capsules are disc-shaped compared to the usual retail types. They make the lounge a great place to have a cup of espresso in the afternoon. In the entrance, the club lounge states that all day snacks is served in the lounge from 11am to 7pm with the food virtually the same as for the evening snacks. If that is the case, this property’s club lounge has one of the most generous food & beverage offerings amongst the Sheratons I have stayed in so far.
Inside the club lounge, there are plenty of space for guests to sit down though the tables are mainly arranged for 2 person. Larger groups would probably have to settle with the sofas in the lounge area if they need to be seated together.
Breakfast in the Club Lounge
Breakfast in the club lounge is served from 6am to 11am with a continental buffet fare being the main choice of food. Starting with the bread, there was a decent variety with low-gluten tarts in packets served with packed mueslis.
There does seem to be plenty of pre-packed food here including mini-biscottis which were really tasty served in the lounge beside the jams and preserves.
On the other side of the buffet, the same range of cold cuts, cheese and vegetable crudite makes an appearance once again for breakfast. They didn’t look appetizing in the evening and not in the morning either.
The warm cooked food served in breakfast includes pork sausages and bacon along with hard boiled eggs, so there was something extra in addition to the basic continental breakfast variety.
And for the sweet stuff, there was the same cakes served in the evening time and sliced fruits.
Yogurt in individual containers are served from the buffet as well beside the cereal corner with 3 types of milk and assorted juices.
Guests can make their own coffee either using the Nespresso machine or from the Nescafe machine if they wanted mocha or cappuccino.
The complimentary breakfast in the club lounge was decent and on par with breakfast in many 3 or 4-star hotels throughout Europe. For this matter, I thought it was nice for an airport hotel and the variety of pre-packed food would make it easy for travellers rushing to catch their next flight.
Fitness and Spa
Most of the hotel’s facilities are located on the first floor (in Europe, that’s usually one floor above ground where the lobby is at). The hotel has a fitness centre located at the end of the building (turning right from the elevators). The space for the fitness centre is spacious and there was 2 rows of fitness equipments, one row was treadmills and cycling machines facing the window and weight machines by the back with a water dispenser.
The fitness centre is open 24 hours and can be accessed with the hotel’s key card.
Located at the same area is the spa, which incurs a charge per person even for Platinum members. There is also an indoor swimming pool, where entry is free but requires guests to wear a swimming cap with the caps being available for sale at the reception.
On-site, there is also the Il Canneto restaurant located on the 1st floor just beside the elevators. This restaurant opens for breakfast, lunch and dinner and provides a convenient spot for guests seeking a full dinner when staying overnight.
Across from the restaurant, facing the windows, there is the Monterosa Bar for after dinner drinks. The bar has windows facing the Monterosa mountains, hence the name.
In the lobby area, there was a workstation area like all Sheratons where guests can use the computers to print their documents or just use it to surf the internet.
On my first stay, I redeemed 7,000 Starpoints for a free night while for the second stay, the rate was around EUR150 (~$170) including taxes which is slightly on the higher side. Personally I think this property is a great value when staying on points especially if your daily rate is higher than EUR150. The convenience of the hotel being connected to the airport and the generous food served nearly all day in the club lounge makes it even better for SPG Platinum members.