From Bolzano, I purchased train tickets that should bring me to Innsbruck but due to heavy snowfall, part of the train tracks was buried underneath and that meant I had to disembark halfway before transferring to a bus that brought us to the back of Innsbruck station. Arriving at Innsbruck, I made my way into the station where an underground passageway links the station to the ibis Hotel which I chose because of its proximity to the central train station. Above the ground, the hotel is separated by the driveway from the station and underground, there is a sheltered walkway leading to a sole elevator that brings guests right into the lobby located on the second floor.
The ibis brand of hotels seems to be a limited service hotel and thus there are no bellboys or a concierge desk on the lobby. It does, however, prepare trolleys for travellers with several luggages. Since it was Christmas Eve when I stayed for a night at the hotel, the lobby was quiet with only 2 staff working. From here on, the experience went downhill. Check in was done efficiently but the staff is plain unhelpful and it felt like guests were not welcome. I had arranged for a pickup from the hotel to Sölden but the staff just brushed me off when I wanted to enquire if there is a pick up point. With most of the city closed for Christmas Eve when I visited, I enquired of places to eat and the reply I had was to try the station. The staff said the restaurant only serves breakfast. As I later found out they do serve paninis but it seems there was just no service past 2pm in the restaurant and the staff just wanted guests to get their food elsewhere. I get its the holiday but it’s just not the right attitude in the hospitality sector since that is when travellers stay at hotels!
Aside from the reception desk, there was a restaurant where breakfast was served at the end of the hall in the lobby level. There are several comfortable sofas as well in the lobby for waiting guests. The decor inside the lobby was bright and does feel like visiting an Ikea of sorts.
Room No: 317 Category: Standard Room with Double Bed
There was only one elevator in the hotel but the hotel is not a tall building so impatient guests could always use the staircase. From the floor plan, it seems to be there are some larger rooms but with no status with Accor Hotels and having booked the lowest room rate available, I was assigned a standard room. However I did like the corner location of the room as indicated from the floor plan below.
Inside the room, there is an open closet and a large wall mirror though entering the room does make it feel like a university dormitory. This is especially so in its furnishings which seems to be inspired from Swedish minimalism. The closet itself is adequate for a couple of shirts and jackets.
Past the small foyer, there was a double bed inside the room with night stands beside the bed. The larger night stand nearer the window has a leather padding over it, and thus it can be used as a temporary chair or storage space for small bags. I did like the design of the wall behind the bed which gives the room a touch of inspiration, and elevates the simple fixtures around the room.
By the window was a pair of chairs and the desk which seems functional but the desks were too small for work to be done. Since the room can be for double occupancy, I found the space limited for 2 since the bed is on the small side and the desk is definitely too small for 2 person to work together. Across from the bed was a flatscreen TV and again to prevent an empty space, the hotel added in a wall motif to add a splash of design and colour to the whole room.
At this point, I should also note the hotel does not use a standard spring mattress. For travellers used to softer spring mattresses or those who are picky about the beds, I would suggest looking elsewhere as the bedding here seems to be in a budget style with a futon layer over a firm base. It was quite comfortable to me who enjoys firmer beds so this bed suited me just fine.
Beside the bed was a door that leads to the bathroom. Inside there was a small white resin countertop in one corner with the toilet in the centre and an enclosed shower cubicle on the right. The whole bathroom points to an economical yet functional setup.
The shower enclosure itself was basic and a bit dark even though the rest of the bathroom was bright due to the white tiles used. Amenities inside are wall mounted, another indication of its limited service status lodging type.
In line with the festive season, there was some chocolates left inside the room and guests could also help themselves to the chocolates on the reception desk. There was also some city information and service leaflets to promote the ibis brand on the desk. Otherwise the room was as bare as it could be, devoid of the usual amenities in higher-end hotels.
Being located right in the middle of town, the view out of the room is that of neighbouring buildings. There was, however a nice view of the station from the corridor window outside my room so that was nice to have.
As I mentioned earlier, this hotel was chosen primarily for convenience and with just a one-night stay, I was not planning to use any facilities. That meant I did not miss out on the lack of a pool or a fitness centre. The only facility here seems to be a small desk with a working computer on the lobby aside from the small restaurant and cafe in the lobby. Perhaps I visited the hotel during a big holiday but this hotel does seem to have an unwelcoming attitude towards guests. During check-in, I was told to help myself to the hot water from the coffee machine, but on check-out, I was chided by a different staff for using the coffee machine myself to get some hot water. It seems like they just cannot stand their guests.
Room rate here was EUR85 per night inclusive of taxes, and for a clean room located beside the central station, that was the only draw of staying here. I would say this hotel makes sense for overnight guests who do not require any assistance of any sort. In fact, the hotel might as well install robots and self check-in kiosks here as that would certainly made my stay more pleasant. For what it’s worth, it feels more like a motel of sorts, and no wonder they have cheap rates as I would not pay any more than this for a night here. In fact, I am even tempted to recommend other hotels in the area if you can afford it as there are certainly several other hotels within easy walking distance from the train station!