From St. Moritz, I boarded the train in the afternoon towards Tirano, where I changed to the Italian rapid train to Milan. It was a relatively easy ride but tiring at the same time as I reached Milan past dinner time. The Four Points Milan Center is located 2 blocks away from the Milano Centrale station and should be reached about 10 minutes away on foot. However if guests have plenty of luggage, it is perhaps best to arrive via taxi. Another thing to note was that there are some construction and upgrading works in and around the hotel which could restrict access.
Otherwise the hotel is quite easy to find and on entering the small hotel lobby, I was assisted by a front desk agent who checked me in. The process was fairly straight forward and he did mention I was upgraded based on my SPG Platinum membership, at the same time indicating breakfast would be served in the restaurant, including the 250 bonus points as an welcome amenity.
While I was assigned a room with the number 1518, there was not a 15th floor as the room was instead on the 5th floor. It was also nice to see I was assigned to a room near the elevators which I sometimes prefer for a normal city hotel where the view is not something I need.
Room No: 1518 Category: Executive Room
From the hotel floorplan, the assigned room I was assigned seems to be one of the larger rooms. For a one night stay, I did not ask for any suite upgrade, and it was nice to have been upgraded without me even asking since I had originally reserved for a Classic room which is the most basic. The room has a nice layout whereby the bedroom was not visible on entry. Instead it was a small foyer with a closet and a cabinet where the coffee machine was located.
The bedroom proper is located when you turn left from the foyer and is thus shielded from the main door. Inside there is a good sized Queen bed with bedside tables facing towards the window.
Across from the bed is a work desk and TV cabinet in the corner. A chest of drawers sit beside the cabinet, while an armchair and side table is located at the other corner. A luggage rack was set up by the windows. Furnishing inside the room was quite old but it was still usable. It shows this was one of the rooms that was yet to be renovated, while noting that this hotel is undergoing renovation and should have modern fitted rooms in the future.
In addition to the TV, there was a telephone on the desk, but what I liked was the power outlets and various output connectivity below the TV. This made it convenient for guests to charge their devices and connect any external source to be played on the TV. In addition, a Handy smartphone was provided inside the room for guests to have free online access along with the ability to make calls while touring Milan. This was the first time I saw it in a European hotel as I have encountered the same device in some Asian hotels in Hong Kong and Singapore.
Another impressive feature of the Executive Room was the bathroom which featured both a walk-in shower cubicle and a bathtub. This is normally something one sees in higher end hotels, so I did like this room for it even if the walk-in shower was somewhat small. The bathroom also has a bidet, common in many European lodging.
Like all Four Points Hotel I have been to, the shampoo and shower gel was wall mounted. Though I brought my own amenities so it was no matter. Guests should know that the lower tier hotels branded Four Points, aloft and element under the SPG portfolio uses common wall mounted amenities. So if you are particular about these, bringing your own bath amenities is recommended. It is another reason why I usually take some of the better bath amenities from my past hotel stays as you never know when they might come in handy.
However, the bathroom did have a nice range of toiletries provided to guests like shower cap, and individual lotions for use.
Breakfast in the hotel was served in the Restaurant Nectare which takes some time to find one needs to navigate the stairs since one of the section is not opened for breakfast. It was not exactly the largest space nor the most comfortable to dine in.
On the table I was seated at, there was a breakfast menu which indicated the buffet which was complimentary for me would have cost EUR20 (~$19). As I was seated, I was asked if I would like anything to drink, and I was able to order a cappuccino.
The breakfast buffet has the standard selection of scrambled eggs, bacon and sausages.
There are hard boiled eggs, mushrooms and potatoes as well.
Other food in the breakfast buffet are the usual cheese and cold cuts, salads and smoked salmon.
An interesting addition was a cabinet in the corner beside the chiller containing the yogurts. This cabinet has drawers that contains different kinds of bread, biscuits and crackers.
There is also an automated pancake machine, something usually found in US Airport lounges.
There was another corner containing various several croissants and pies as well as sweet cakes with a variety of preserves dispenser. The breakfast was adequate but it was not worth EUR 20 in my mind.
Aside from the restaurant, there was a bar located steps away from the lobby where guests could get a drink at night. There is also a table soccer outside the bar for entertainment.
Lastly, there is a fitness centre for guests to use. Though the space is not huge, there was a good range of equipments from treadmills and cycling machines to weights and benches. There is also the odd massage chair outside the fitness centre.
Another thing that I saw was a Smart car that was labelled as a courtesy car though I never found out whether it was a particular complimentary service. As a SPG Platinum member I was also able to get a late check-out at 4pm with no problems whatsoever.
My stay for the one night costs EUR152 inclusive of taxes and this was not cheap for a Four Points but it was in the lower range for one night in Milan. Due to the age of the room and really limited range of amenities and breakfast for guests, I would not call it the best value and I would rather stay elsewhere which is what I did for my next night in Milan.