CZ327 Guangzhou Baiyun CAN – Los Angeles International LAX
Airbus A380-800 B-6139
Gate A106 Seat 11K
I made my way to the boarding gate, as boarding was called while I was in the lounge. The departure gate was at the end of the concourse and there was already a huge crowd waiting as expected with an A380. It was really a long line-up for Economy and it looks quite chaotic. I just lingered since boarding has yet to commence, and I took this time to capture images of the Ethiopian Boeing 777 just beside us.
Queues for First and Business was also reasonably long though the 3 agents manning the counters checked us in fairly quick once boarding commenced, and I made my way to the upper deck. It sure was exciting to board another A380 since it is currently my favourite airplane to fly on. Unfortunately, I was unable to capture a nice photo of China Southern’s A380 since it was late at night and there was no windows at the end of the concourse meaning the A380 was hidden from view until the aerobridge. Not the smartest way to hide the flagship jet from passengers.
The staggered seating on China Southern’s A380 was similar to what OZ uses and definitely better than Qantas’ sky bed which does not allow aisle access for window based passengers. The staggered seating allows for all seats to gain aisle access. Initially I thin China Southern also seems to place a premium feel on the cabin. The first thing that stood out again was the cabin temperature was quite warm that I started to sweat a bit.
For my seat, I had been re-assigned and was given 11K a seat in the bulkhead beside the stairs. I had initially thought it might be a noisy area and requested for a change of window seat. I mentioned it to the flight steward who introduced himself as Jason. However he did not get back to me with regards to the change in seat assignment, though he was very helpful with regards to other inflight matters.
On every seat, there was already a bottle of Evian mineral water for passengers. This was in addition to pillows, quilt and blankets packed neatly under a golden coloured sheet. There was also slippers as usual like in most Asian based airlines.
When I requested for water as my welcome drink, Jason got me a glass of water with a lemon inside. This was an attention to detail that adds a touch of luxury to the flight.
At this time, the purser was making her rounds as well and I asked if they provide a pair of pyjamas. She got back to me with a nice pair of pyjamas later on. The cabin crew were also very proud of the cabin and showed passengers around including the inflight bar at the front of the plane above the stairs leading into First Class. Walking around the cabin, I also noticed the forward space beside the stairs was used as a galley. I thought it was such a waste of space considering other airlines did something to the space. In fact this galley was rarely used at all.
As I settled back down on the seat, I was provided with the menu for today’s flight. This time around, there was also a drinks menu. And the headphones are the noise insulating kind with soft-touch texture that makes it feel like a Bose. So it seems the inflight amenities are much more complete than their other transpacific flight such as the one to YVR.
Even the amenity kit was ‘branded’ by Italian fashion house Salvatore Ferragamo. The contents are also generously proportioned and would not feel out of place in a First Class cabin since it included a facial mist to refresh after a long flight. The only other time I saw something like that was on a First Class cabin.
I made myself comfortable by switching to the slippers and found there was no space for my shoes and I conveniently chucked them on the side storage space found on the upper decks of the A380s. This huge side storage option makes it a hidden benefit to always select the windows seat on an upper deck A380.
Boarding an A380 always seems to take forever and this time it was no difference. I was basically able to explore the front cabin, get magazines, sit down and read them while the crew seems as busy as ever. Since China Southern collects back all the inflight menus after taking down the meal orders, I took this time to think about what to order and take quick snaps of the menu offerings.
The menu for the flight read as follows:
While the wine and beverage menu is listed below:
I was expecting Jason the steward to come over and take my meal order but I guess he was far too preoccupied in settling down the whole cabin. I got around to checking out the seat controls with the most common one-touch function button located on the side and the precise controls on the pull-out panel which will be hidden under the glass holder when not in use. The whole seat side panel design is very nifty indeed.
Eventually he did come over to take my inflight meal order after boarding has more or less been completed. Though some other passengers meal orders had to be taken after we took off. For what it’s worth, we actually managed to take-off more or less as scheduled since there was a very short taxi. As usual, the take-off on an A380 is perhaps the most comfortable ever and for that the A380 reigns the skies for now.
Once we were on the air, the crew got around to serving supper. Again, the meal seems to be closer to First Class and China Southern is really making it a point to make the Business class onboard the A380 as their flagship service. The meal started with a ramekin of mixed nuts and then canapes as listed in the menu. However the staff seems to have forgotten to serve one of the canapes and later served it to me individually.
Wine and drinks orders are also presented along with the canapes. The crew were also very proactive at offering more than one beverage during the service. The canapes were okay I guess, but something that I can expect in an airport lounge.
After the canapes were served, hors d’oeuvre of roasted chicken breast and smoked salmon with capers came next. The appetizers were really disappointing since the chicken breast are dry and tasteless. Then the smoked salmon just lacked the right condiments in place. A bread basket was then offered with the appetizers and I got the garlic bread. Again the garlic bread this time was quite tough and lacked the garlicky taste. It was not as good as the one I had on the Vancouver-Guangzhou flight.
Fortunately, the soup was as good as it gets. It is something likely to be served in an upmarket Cantonese cuisine restaurant and on par with what Cathay Pacific First Class serves its passengers.
The main highlight of this meal though has got to be the main course. I picked the steamed scallop and konjac that came with 2 pieces of roast goose. This was a classic Cantonese cuisine which befits the origins of the airline and by far one of the best main courses I had on a plane. Even though I was quite full from the dinner at the lounge, I was left wanting for more roast goose. The scallops and konjac was also cooked perfectly.
For dessert, the fruit platter was served and I was asked whether I wanted the green tea mousse or the ice cream as they were not shown on the trolley like on the smaller Business class cabin on the 787. I got the ice cream but was surprised it was not another Haagen Dazs. Usually that is something I welcome since I get to try new local ice cream but the strawberry sorbet was far too sweet such that I did not finish it.
At the end of the meal Jason asked me if I wanted the cheese platter. Usually I do not eat cheese but this time I just obliged since he asked. Nothing special and I just nibbled on it.
With supper done, I go on the same routine of walking around the cabin and that was why I liked the A380 with lots of space for me to roam especially with the whole upper deck devoted to the Business Class cabin. The cabin is probably 70% full with some empty seats at the back. On the middle of the Business Class cabin some of the passengers were still having their meal service so I think it was kind of slower back here.
Like most flights on the A380, the front and rear staircase are roped off for safety reasons so I did not venture beyond the upper deck.
All things considered, I would always try to pick a seat in the forward Business Class cabin which seems smaller and have a larger lavatory since the lavatory located on the rear and middle of the plane seems to be standard sized. The front lavatory is spacious as it took up the left corner beside the staircase.
At this time, a fruit basket and a plate of chocolates were set up in the inflight bar along with all the variety of drinks available during the flight. Most passengers were just happy to recline and sleep though since my worries of heavy traffic around the front galley was unfounded. I decided to turn in as well and brushed my teeth at the lavatory which was not occupied since most passengers did not really utilize the front lavatory.
There was no turn down service in Business Class but I had not trouble making the bedding myself. A good part of a warm airplane cabin is that I could use the blanket as extra padding for the bed. The leg cubby hole is also wide enough for me to stretch into and I think the space was just right for me. Admittedly, I am not the largest size (for comparison purposes, I usually get my shirt in ‘Small’ size) and so the space was good enough that I slept soundly for several hours.
On waking up, I was feeling quite hungry and so I asked if there was any snacks or light meals like noodles. However, there seems to be only chocolates and Jason mentioned that breakfast would be served in about an hour time.
While waiting, I switched on the inflight entertainment system. The selection includes a good variety that should keep most travellers occupied even though if it is not the most complete. Since I do understand Chinese and enjoy Chinese movies, I was suitably entertained. There are also American TV shows but they are usually only 2 or 3 episodes of each series.
Eventually about an hour later, breakfast was served. The service started with the stewardess asking what kind of coffee or tea I wanted. I asked for the illy espresso and it was a good cup of coffee. Then the cereal was served to passengers and there was a choice of corn flakes or chocolate cereal of which I chose the latter. Milk was then provided for the cereal.
Another crew member came around with a basket of fresh pastries and I got myself some croissant and danish pastry.
When I finished my cereal, Jason came over to clear up the bowls and another stewardess came by to present the main breakfast course. I had opted for the Chinese option of congee with shitake mushroom and chicken as well as a plate of assorted dim sum. The congee was ordinary but still good enough for me and it came with a whole set of condiments like spring onions and peanut which improved the overall taste of the congee.
My favourite section of the meal was the BBQ pork puff pastry in the dim sum plate. The dim sum also included a preserved sausage roll and pan fried taro cake and steamed golden shrimp dumpling, but I think only the puff pastry was good.
Finally when I was done with the breakfast, the crew came over to clear the tray and I asked for a mimosa to be served with the fruit plate. This pre-arrival meal was impressive considering how the service went. After breakfast service concluded, Jason came by and asked me if I would be willing to provide my feedback and I obliged considering the crew has been fantastic so far. Since I was asked to do a feedback form, I asked the crew for some memento and they provided some poker cards. I actually do collect poker cards from airlines, though China Southern missed the opportunity to market their A380s on the cards’ background (which is something Thai Airways did).
I got ready to freshen up before the start of descent so that I could relax in my seat and not have to jostle for the lavatory. The cabin’s mood lighting was also changed to project a relaxing ambience.
As I returned to my seat, I asked for a cup of tea as I was feeling quite dehydrated after the long flight and I really do like China Southern’s wide range of Chinese tea. And the crew also came around with herbal lozenges for passengers during this time. It was a really nice touch to end the flight with. During our descent the weather was quite good and there was no turbulence. In fact the sunset view on our descent into LAX was nice and it provided me a nice view of downtown Los Angeles!
We actually landed quite early into Los Angeles though there was quite a long taxi on the way to the terminal. Our plane was even escorted by a police car and the long taxi meant I got to observe various planes alongside us including a FedEx McDonnell Douglas trijet and Southwest’s New 737.
Once we came to a complete stop, the disembarkation was very orderly and I managed to be one of the first few to come off the plane. The immigration queue at Los Angeles at this time of the day was not too bad. In fact it was actually faster than I anticipated so I was quite pleased with the service at the new Tom Bradley International Terminal.
Arriving into the new terminal was really nice with a spacious baggage claim area. I was also grateful for the efficient baggage service since my bag was actually one of the first few to appear on the carousel so the Priority tagging does work after all!
Overall, the cheerful welcome by the crew to the great service onboard the flight and the nice airplane meant that I had a wonderful flight. With the pleasant weather on arrival and the fast arrival procedure into the United States, I was really happy with this flight and I think China Southern deserves a praise here given the value I obtained for this flight.
Final Note on the A380 vs the 787
Since I flew on the outbound via China Southern’s 787 and the return via the A380, I figured I should write a comparison note about my experience on these 2 flights.
First of all, I realize there was much fanfare about the new 787. However after being on both aircrafts, I still do prefer taking the A380 and I would even pay a slight premium for flights onboard the A380 as it still offers better passenger comfort.
The main difference is actually onboard space. Whether in Business class or Economy, most airlines will have better products on the A380 and China Southern shows it has a better hard product on the A380 compared to the 787 with all Business class seats having direct aisle access. Then there is also the quiet cabin and stable take-off and landing aboard the A380, while it was really shaky and creaky on the 787. That meant it was more comfort to the passenger on the A380!