Arriving into San Francisco at night, I was able to park the car beside the hotel for a while to drop off our luggage before parking the car at the adjacent Sutton and Stockton Parking Garage. My past visit to San Francisco, I have stayed at the InterContinental and the Park Central (previously Westin Market Street) and was actually considering the Westin St Francis which had some good rates. However I ended up booking the Grand Hyatt which had even better rates at $199++ per night.
Inside the hotel, the reception area was a free-standing one somewhat like the Andaz, and there was one person in the queue. The lobby of the hotel is quite noisy being a weekend night and it was very busy. The lobby was also not that brightly lit and had a very cramped layout since the reception and check in area was adjacent to the elevator lobby which had a lot of traffic.
I was attended to by an associate and he was really friendly even giving me some recommendations for the city. Since the suites in the hotel was full, I could not apply the Diamond Suite upgrade vouchers though I did have access to the Club Lounge. Though the check-in was fast, the associate did not really mention about the club lounge opening hours and about the room I was getting. I also did not ask about any upgrades as I was somewhat tired out.
Room No: 3002 Category: City View Double
We proceeded to the room as the luggage was supposedly to be brought up soon. However I should have known better to trust the bell desk on a busy weekend night. Because it took ages our luggage to be delivered, and I actually took the elevator down to see the luggage still being in the trolley beside the reception.
Inside the room was a standard double room and it was nicely furnished in a contemporary style that was similar to most other Hyatt properties. While the room seems freshly renovated, the bathroom was still fitted with the bathtub and shower combination and had this sleek sink that was not really functional as it splashed water all over the place. Beautiful but not practical!
The bathroom did have more amenities than the usual Hyatt Regency and comes with June Jacobs branded bath sets that are the brand standard.
The room itself was not the most spacious but it did have 2 good-sized double beds that makes it practical for families or even couples wanting more sleeping space. There is an armchair and a work desk while the TV was mounted on the wall. No other seating space inside the room which does make it less functional.
While the room might not be huge, it does have the bells and whistles with electrically operated blinds for the window and ample plugs for today’s electronics. Another luxurious touch was the availability of turndown service in the evening which includes a tin can of peppermints by the bedside.
The Grand Club on the 32nd floor was closed already after we checked in but I was able to enter as another guest was leaving to get some bottled water as it was not prepared for us in the room and I had taken the bonus points as the welcome amenity for the stay.
And the Grand Club is probably the redeeming quality of this hotel as being located high up, the view was better than my room which faces the city overlooking the Westin St Francis and the Union Square. Though being high up, the Union Square was not that visible at all.
Having breakfast while overlooking Alcatraz, the Coit Tower and Transamerica building was probably the highlight of the stay. Not to mention, the breakfast in the club lounge was really good too with scrambled eggs that comes with a variety of condiments, a selection of muffins, toasts, bagels and assorted pastries.
There are also healthy dishes like oatmeal and fresh fruits. And a well stocked coffee and tea counter with a nice espresso machine.
The Grand Club also has a good selection of bottled juices and soft drinks. The usual cookies and granola bars are also provided as an all day refreshment. Though we did not have the time to try out the evening snacks in the Grand Club as we had a dinner appointment with a relative while in the Bay Area. However based on the breakfast items and the refreshments, I would tend to think the evening snacks would be quite good as well.
Like my last stay in a Grand Hyatt, the lobby houses some artworks and is a pleasant place to chill out in. There are also fireplace beside the sofa in the lobby that makes it comfortable to lounge in.
I also checked out the fitness centre which is located even higher up on the 35th floor. It really shows the need for space as the fitness area even spread out into the space right outside the elevators so do not be surprised by guests lying on the yoga mats upon the elevator doors opening here!
While not huge on space, the views of the downtown skyscrapers from the fitness centre is still great especially for guests who do not have club access! For one or 2 nights in the city, the location of the Grand Hyatt just a few steps away from Union Square makes it very convenient for shopping or just experiencing downtown life. I found myself enjoying this location a lot. While the rooms are not huge, the views and the amenities in the Grand Club does make up for the shortcomings and for the rate I got, I think it was a good deal for San Francisco!