Initially, I was set to book the Westin at Mont Tremblant since I am somewhat partial to SPG for the ability to earn points and getting elite privileges such as room upgrades and the like as a SPG Platinum member. However, a $50 travel credit from American Express Canada along with The Gold Hotel Collection which gives a one category room upgrade and a $75 room credit sealed the deal for the Fairmont Mont Tremblant. So far the American Express Gold card is really making it worth its while with all these extra perks. And at the same time there is a $100 credit when cardholders spend more than $500 on any Fairmont expenses. Thus even though the room rates were slightly more expensive for the Fairmont, with the credits which I can apply for meals at the hotel would make it more economical to stay at the Fairmont. After all, it is higher rated than the Westin on Trip Advisor!
As I mentioned earlier, I boarded the 1:30pm Galland bus from Montréal and it was quite a long ride to Mont Tremblant. I arrived slightly past 5pm after a delay in the journey due to snow and slow traffic. Passengers were dropped off at the bottom of the SkyCab station at the lower part of the village and when I enquired directions to the Fairmont, the bus driver suggested I walk a short distance. It turns out to be a bad mistake as the path was an uphill trek and really quite tiring having to carry my snowboard up the village as the Fairmont is at the highest point beside the chairlift base. I should have called the hotel where they are able to send a car down to pick passengers up.
Anyway there was 2 more passengers in the bus headed to the Fairmont as well, though I managed to get a head start from them and arrived first at the check-in counter where there was one person being served. On check in, I had what I think is a trainee front desk agent, as she was quite clueless about earning Aeroplan miles for Fairmont stays. And there was this incident where I wanted to just head out to the concierge desk just opposite to ask about my lift tickets that I have purchased online and asked to be delivered to the hotel. Somehow she was very adamant that I stayed in line while she processed my check-in. I understand the need for protocol and all, but I was just going to leave for probably less than a minute and there was no one in line behind me with the lobby being quite empty.
Not really what I was expecting from the front desk and the check-in also took some time which was something I also did not expect since nearly all of my past Fairmont stays I had some of the fastest check-in anywhere. So compared to other Fairmont properties, this one is below average in the check-in experience. The lobby of the hotel was also pretty small compared to other Fairmont hotels I have stayed in before, though it had a nice and cosy feel of a ski lodge.
The hotel is not very tall, and the elevators were also quite slow though fortunately it was not too busy during the 2 nights I stayed there. While this Fairmont property had a Gold Floor, it was only open the weekend after my stay so I did not manage to book a Gold room, but the Gold lounge does seem to have nice views of the village being at the top floor as I happen to chance past it once.
Room No: 657 Category: Deluxe King room
I had previously booked a standard Fairmont King room for about C$199 plus taxes and was assigned a corner Deluxe room which is considered the biggest room size they had. This room had partial views of Lake Tremblant and faces the front porch of the hotel. Some faces the mountain and the village and I think that might be the preferred view but I was kind of happy with the lake view.
The room itself was very spacious and feels like a Junior suite with a large King bed on one side and a 3 seater sofa on the other side with a huge corner space to place my snowboard bag as well. There is also a desk overlooking the windows along with a work chair and another arm chair beside the bed.
Architecturally, the room design was also interesting due to the sloping roof as this room being at the end was the top most on the 6th floor. This means the 7th floor layout holds less floor space than the 6th floor. There is also coat hangers on the wall beside the bed, a feature that is very useful and commonly seen in ski resort hotels. Other amenities in the room was a minibar cabinet beside the closet with a Keurig coffee-making machine. There is also a for-sale snack basket beside the bed.
The bathroom was standard sized though i liked that there was a lot of counter space but other than that, it was standard bathroom with nothing worth shouting about. Amenities were again by Le Labo in the rose fragrance, not my most favoured scent in the line but it was still considered a premium line. Though I was able to get some Aveda shower gel when I requested, and there was also bedroom slippers supplied by the hotel.
Since I did not stay in a Gold floor, the amenity I missed most was being able to get a bottle of water as they did not even supply a bottle in the room for guests. I had to call them up and request for 2 bottles, and even then it was such a hassle. I guess it is a feature that I take for granted since SPG hotels supply that for all guests. Usually guests could try requesting from the housekeeping maid or head to the fitness centre where sometimes they might stock on bottled water.
I had mentioned earlier about a $75 room credit and having arrived late in the evening I had dinner in the Windigo restaurant. The hotel only had 2 restaurants open, one being Windigo and another being Nansen Lounge which is more casual. Both venues were side by side though there was not much people dining either so no need for reservations. The food at Windigo and Nansen lounge was below average since I found my order of venison too dry and my order of moules frites from Nansen lounge the next night had no sauce in the bowl whatsoever and tasted more like dry steamed mussels. The only dish worth having would probably be the Flambeed tart which I had for lunch on the last day.
The hotel has some very good facilities like having both an indoor and outdoor pool, with a cold soaking whirlpool and an outdoor hot tub. There is also a nice sauna and steam room. Both pools are located beside the small but well-equipped fitness centre. While small, I thought it was a good size since I doubt much people will be working out after a day at the slopes. And I really appreciated the large size of the hot tub as it was comfortable to soak there after a day of snowboarding.
Both are located 2 floors down from the lobby and there is also a small eatery that would open during the peak winter season on the same floor. There is also a corridor leading to the meeting rooms and the exit to the village from this floor, though there are staircases so I do not suggest going through here with luggage. The ski valet is also located on this floor and the ski-out exit is actually located by the outdoor swimming pool where there is also a nice terrace though without any fireplace, it is hard to visualize people sitting around here in winter.
Other facilities include an Amerispa located at the mezzanine floor above the fitness centre where I had booked one treatment and the massage was good, but the spa was small so the whole experience was not on par with what I had experienced elsewhere. On the lobby floor a few doors down from the front desk, there is also an entertainment room with a foosball machine, and a couple of chairs with flat screen TVs.
Since breakfast was not included, I chose to have it in the village where one can get Beavertails. On the day I checked out, I was able to store my luggage with the front desk and they did their best to give me a 2pm check-out, so I returned to the hotel for lunch and to drop my luggage before heading back to the slopes. Later in the evening I was also able to get a lift from the shuttle service to the base of the SkyCab station where I boarded the return bus trip to Montréal.
Service in the hotel can be quite inconsistent as I met some excellent staff such as the front desk associate that served my check-out but there was some misses in this department and it would also help to stock the room with amenities like slippers instead of having guests to ask for them. But for a ski-trip in Mont Tremblant, I guess there is no better place to stay since this one is the closest full service hotel to the chairlifts. Unless I have the extra room credit offer from American Express, I would probably stay at the cheaper Westin or other accommodation choices since the other options are located in the village and they are a short walk to the slopes anyway.