Last summer, I had the chance to try out the new Four Points located in Kelowna. I was visiting the Okanagan Valley for some relaxation and to partake in activities there like biking at Myra Canyon, cherry picking and wine tasting. Kelowna is the largest city in the valley and a good central location to be based at. Since I drove to Kelowna from Vancouver, the location was somewhat secondary. The Four Points is located in a newly established business park opposite the Kelowna Airport, and also near the University of British Columbia campus in Kelowna. Thus the hotel isn’t exactly cheap since it can be considered an airport hotel. I redeemed one free night for 7,000 SPG points as it was a category 3 hotel and paid one night at a rate of C$169 plus taxes.
Parking is free in the hotel and it was quite easy to spot the hotel from the highway. In the summer Kelowna can’t quite hot so guests could also consider paying a token fee (around C$10) to park in the sheltered and secured parking underneath the hotel. Aside from the hotel building the surrounding commercial space seems to be empty though I believe there might be some eateries and fast food joints opening in the area if the development succeeds.
On the ground floor besides the reception counter, there is a coffee counter which dispenses free coffee and tea for guests. There are also some snacks, drinks and some daily necessities like toothpaste and sunblock that are for sale since I do not see any convenience stores around the area. To top it up, there is also an ATM machine. Works pretty well like the Hyatt Place I stayed at while in Salt Lake City.
The check-in process was straightforward though there was no upgrade for SPG Platinum members, and there was no explanation of benefits or asking me what amenity choices I would like either. Below average experience at check-in, though I would say it depends on the front desk agent you happen to get as I got a nice help from another agent the next day.
The lobby of the hotel is nicely designed with a fireplace dividing the elevator lobby between the reception and there are lots of seating around for guests to hang out in the evening. The small elevator lobby also has some workstations for guests to use. Pretty neat space here!
Room No: 418 Category: Traditional 2 Queen Beds
Since I required 2 queen beds, I did not check if any suites were available but the room I received was pleasant enough. There is a decent sized wardrobe and a well stocked minibar with a standard coffee machine in the room too. Bottled waters was also provided on the shelf beside the wardrobe.
The 2 queen bed was of a good size and this room would also be comfortable enough for families. Being a relatively new hotel, everything looks fresh and clean so I have no complaints.
There is also an armchair beside the window and a functional working table and swivelling chair. The flat screen TV was also better than some of the higher end SPG hotels I have stayed in. Probably because it is a new property.
Inside the bathroom, the decor is very fresh and clean. I think I like it better than the older city centre Sheratons found across Canada. White is basically the theme here though it is a standard type of bathroom with a single sink and vanity counter, a bathtub and a toilet. The size of the countertop is a bit smaller than I would have liked but again the whole feel is very clean.
Like the aloft hotels and Hyatt Place, the bathroom amenities are in wall mounted containers rather than individually packaged. This is the norm for hotels of this calibre, and that is also one good reason to pilfer some amenities when staying at higher end hotels to use during these stays. The good part is they still bothered to provide a small tube of body lotion.
Being an airport hotel, there was not much of a view from the room, and there was not a room that faces the airport either due to the positioning of the building. For plane spotting, there is a window at one end of the corridor that overlooks the airport.
The hotel also has some other facilities like an indoor swimming pool with a water slide. That is pretty cool and sure helps to beat away the summer heat and yet still being useful during winter. There is also a hot tub/jacuzzi beside the pool.
For those looking to work out, there is a small fitness centre. While I was there there was some business travellers using the meeting rooms as well so I think this hotel caters to businessmen as well.
When I stayed in July last year, the hotel’s only restaurant was operated by Ric’s Lounge and Grill, though when I check their website it was a restaurant called Gulfstream. I am not sure which is operating there as of now but I did not dine there at all during my stay since I chose the 500 bonus points as my Platinum amenity. The restaurant looks nice enough from the outside and they also have a fantastic outdoor patio which would be great to hang out during cooler evenings. For those driving here, I suggest having breakfast at the Jammery which is a 5 minute drive from the Four Points. The wineries around Kelowna also have good restaurants which was what I was there for anyway!
As I mentioned earlier, on the second day, I was able to get some tip about a kangaroo farm near the hotel. Yes, you heard that right! Kangaroos in Canada and probably the only place to see them in the whole of the country. The best part was the farm was free to visit though they do accept donations to help maintain the facilities. I would say it is a destination worth visiting for families since you can get up close to the animals though they do have a scheduled visiting and petting hours which I took a photo of below.
Looking back on this stay, I cannot really say the hotel was good value since it is a Four Points and the rates are pretty expensive though this was during the summer holiday season. Rates during the winter was around C$129 plus taxes which in my opinion is okay but not great considering some greater Vancouver based hotels are around that price. I would say the Four Points is a decent addition to the hotels in Kelowna, and since it is new the rooms and public spaces are still clean and fresh.