Tokyo is home to 3 Hyatt hotels, a Grand Hyatt which I stayed in previously, a Park Hyatt which is also the scene where the movie ‘Lost in Translation’ was filmed at and a Hyatt Regency. The Grand Hyatt is usually the most expensive of the lot which is contrary to the Hyatt branding. Whilst I really wanted a stay in the Park Hyatt, I would only be spending a night in Tokyo and decided on the Hyatt Regency instead which is actually situated 5 minutes walk from each other. In fact my assigned room in the hotel had a clear view of the Park Hyatt Tokyo. Both the Hyatt Regency and Park Hyatt is located in Shinjuku, the area with the tallest skyscrapers in Tokyo, while the Grand Hyatt is located in Roppongi.
From Haneda, I took the airport limousine bus and arrived at the hotel really early like around 7am. There was no bellman in the front where the bus dropped me off. It seems the hotel were not ready to accept guests in this hour of the day. Thus I needed to drag my luggage into the vast lobby filled with 3 huge chandeliers. It was grand for sure, but a bit old and not exactly to my liking. As expected the hotel said it was yet to be check-in time and told me to wait. The reception in the hotel was obviously not the most memorable. Neither was it amicable as the receptionist kept mentioning it was not yet the check-in time, giving guests the impression they are not welcome. I was also initially told I had been upgraded to a View King Room with Regency Club Lounge access.
It was only upon asking if I could have access to the club lounge to wait, did a more senior duty manager escorted me to the Regency Club Lounge. I was then told to wait for the club lounge agent to assist me with my check-in though that would only be about half an hour later when she arrived. Meanwhile the manager told me to have some breakfast while waiting. I sat down and got myself juices, coffee and some fruits since I was not really hungry after the filling supper onboard Singapore Airlines.
Once the lounge agent arrived, she handled the check-in process in a much friendlier manner compared to the front desk. She also helped me find a Club King room but it would only be ready till later. With that I head out towards the Tokyo Metropolitan Office Tower for the free observatory. The clear and sunny day provided for a beautiful view. I proceeded to explore the rest of Shinjuku by walking to the Shinjuu subway station which is a 10-15 minute walk, and wonderful under the clear blue skies. Though for the weary travellers, the hotel has a shuttle bus like many respectable hotels shuttling guests between Shinjuku station and the hotel every 30 minutes. Location wise, the Hyatt Regency Tokyo is wonderful for tourists and businessmen alike since they are near many Japanese companies’ offices in Shinjuku, easily accessible to the subway stations and Shinjuku is a major train station with lots of dining options and shopping malls.
Returning to the hotel only after lunch, I was provided keys to my room which is just one floor below the Club Lounge. The room was as I expected it to be having seen photos of the Club King room on the hotel’s website. It is heavy on the wood panelling but it is nicely designed just like the Hyatt Regency Kyoto. The bathroom has the bathtub within the enclosed walk-in shower room. The toilet is also enclosed by a wooden sliding door. There is a lounge chair by the window with a view of the Park Hyatt Tokyo. On the small side table by the lounge chair is a box of madeleines and fresh strawberries as my welcome amenity. However the hotel does not have any wi-fi in the room, and what guests should do is request to rent for a wi-fi access device. A call to the room service brings up the housekeeping lady who sets up the device for me. It was pretty troublesome but not that difficult actually. I realize the Hyatt Regency that I have been to in Japan are of very high quality and they all provide bath amenities by Pharmacopia, a brand that I have seen used in the Andaz at West Hollywood so that was much good.
The hotel also has an indoor swimming pool on the top floor along with the hotel’s spa and fitness center. This is accessed by the ‘bubble’ lift that provides a nice view of Shinjuku once it goes above the atrium. As I mentioned earlier, as a Diamond member, I was also provided with Club access, and the Regency Club was impressive with a lot of seating area, and has 3 distinct spaces to lounge and dine. The breakfast served in the morning while pretty good by North American standards, falls short of what I have gotten used to in Asian properties. Compared to the full breakfast in Kyoto and Hakone, the Hyatt Regency Tokyo falls short in this regard. Though it is possible to get a view of Mount Fuji from the club lounge and naturally the penthouse floor housing the swimming pool. Though I suggest guests head to the Tokyo Metropolitan Office next door to have the best view over Tokyo.
Other than the slightly chilly treatment I got when I checked in and the pretty standard breakfast fare, the Hyatt Regency Tokyo offers pretty good value in Tokyo for its location and convenience. This is actually an area I like better than Roppongi though I reserve any further comments until I try the Park Hyatt. As they say, one should always save the best for the last. From what I hear about the Park Hyatt Tokyo, it should be legendary, and that means I have to return to Tokyo again to experience it!